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Shipping Policy
Last Updated: August 8, 2026
Thank you for choosing DANFOSS POWER SOLUTIONS HOLDING ApS.
We are committed to providing customers with reliable, secure, and efficient shipping services. This Shipping Policy explains how we process, prepare, ship, track, and deliver orders placed through our online store.
This policy also explains estimated delivery times, shipping destinations, shipping charges, customs procedures, delivery delays, address changes, lost or damaged packages, and other matters relating to the delivery of your order.
By placing an order through our online store, you acknowledge and agree to the shipping practices described in this Shipping Policy, subject always to any mandatory consumer rights and protections applicable under the laws of your country or region.
1. Company Information
Legal Company Name: DANFOSS POWER SOLUTIONS HOLDING ApS
Country of Registration: Denmark
Business Address:
Nordborgvej 81
6430 Nordborg
Sønderborg
Denmark
City: Nordborg
Municipality: Sønderborg
Postal Code: 6430
Country: Denmark
Registration Start Date: 04.07.1959
Email: billyperezer3@gmail.com
Phone: +45 20 48 73 61
2. Shipping Destinations
We currently provide shipping services to selected countries and regions within Europe.
Our shipping destinations may include:
- Germany
- Austria
- Italy
- Spain
- Portugal
- Poland
- Czech Republic
- Slovakia
- Slovenia
- Croatia
- Romania
- Bulgaria
- Greece
- Estonia
- Latvia
- Lithuania
Shipping availability may vary depending on:
- Product type
- Product availability
- Destination
- Shipping carrier
- Local regulations
- Customs requirements
- Transportation restrictions
The countries available for a particular order will be determined during the checkout process.
If your destination is not available at checkout, please contact our customer service team before placing an order.
We reserve the right to restrict or suspend delivery to certain destinations where required by applicable laws, carrier restrictions, customs requirements, or logistical circumstances.
3. Shipping Service
We use professional logistics and shipping providers to transport orders from our fulfillment or distribution facilities to the delivery address provided by the customer.
Depending on the destination, order characteristics, package size, and carrier availability, different transportation services may be used.
Shipping may be handled through carriers or logistics partners such as:
- UPS
- FedEx
- Other qualified international logistics providers
The specific carrier may vary from order to order.
Customers do not generally have the ability to select a particular carrier unless a specific shipping option is expressly offered during checkout.
4. Free Shipping
We may offer free standard shipping on eligible orders.
Where free shipping applies, the available shipping option will be displayed during checkout or otherwise indicated on the relevant product or order page.
Free shipping does not necessarily mean that all taxes, customs duties, import charges, or government fees are included.
Depending on the destination country, customers may still be responsible for applicable customs or import charges imposed by local authorities.
5. Shipping Fees
Where shipping charges apply, the applicable shipping fee will be displayed during checkout before the order is completed.
Shipping charges may depend on factors including:
- Delivery country
- Delivery region
- Product type
- Package size
- Package weight
- Shipping method
- Carrier charges
- Applicable logistics costs
Unless expressly stated otherwise, customers will be informed of applicable shipping charges before submitting the final order.
6. Taxes, Customs Duties and Import Charges
Depending on the destination country and applicable regulations, an international shipment may be subject to additional charges.
These may include:
- VAT
- Import duties
- Customs duties
- Customs clearance fees
- Administrative fees
- Import taxes
- Other government-imposed charges
Customs duties and import charges are determined by the relevant authorities in the destination country.
DANFOSS POWER SOLUTIONS HOLDING ApS does not control the amount of customs duties, taxes, or other charges imposed by local authorities.
Where such charges are legally payable by the customer, the customer may be responsible for paying them.
Customers who require further information regarding possible customs charges should contact the customs authority in their country before placing an order.
7. Order Processing Time
Once payment has been successfully authorized or received, we will begin processing your order.
Standard Processing Time:
3–5 business days
Orders are generally processed from:
Monday to Friday
excluding applicable public holidays.
Processing begins on the next available business day for orders placed during weekends or public holidays.
For example, an order placed during a weekend may not begin processing until the following business day.
8. What Happens During Order Processing
During the processing period, we may perform the following steps:
- Confirm the order information.
- Verify payment.
- Confirm product availability.
- Prepare the products.
- Inspect the order where appropriate.
- Package the products.
- Prepare shipping documentation.
- Arrange carrier pickup.
- Dispatch the order.
Processing time does not necessarily include transportation time.
9. Estimated Shipping Time
After your order has been processed and handed over to the shipping carrier, the estimated transportation period is:
Estimated Shipping Time:
5–8 business days
The estimated total time from order processing to delivery is approximately:
Estimated Total Delivery Time:
5–13 business days
This estimated period consists generally of:
3–5 business days processing
plus
5–8 business days shipping
Actual delivery times may be shorter or longer depending on the destination and transportation circumstances.
10. Delivery Time Is an Estimate
All delivery times stated on our website and in this Shipping Policy are estimates only.
They are not guaranteed delivery dates unless we have expressly agreed otherwise in writing.
Delivery times may vary due to:
- Carrier delays
- Customs processing
- Weather
- Public holidays
- Peak shopping periods
- Transportation disruptions
- Incorrect address information
- Local delivery conditions
- Government restrictions
- Unexpected operational issues
We will make reasonable efforts to assist customers when delivery delays occur.
Nothing in this section is intended to exclude any mandatory rights available to consumers under applicable law.
11. Tracking Information
Once your order has been shipped, we will generally provide tracking information by email.
The shipping confirmation may contain:
- Order number
- Shipping date
- Carrier name
- Tracking number
- Tracking link, where available
Tracking information is normally available within approximately:
24 hours after shipment.
However, in certain circumstances, tracking information may take longer to appear.
During high-volume periods, holidays, or promotional events, tracking updates may take up to approximately:
72 hours
to become available.
12. Tracking Information Not Updating
If your tracking number does not immediately show movement, this does not necessarily mean that your package is lost.
Tracking information may take time to update because:
- The carrier has not completed the first scan.
- The package is moving between facilities.
- The carrier system has not updated.
- The shipment is undergoing customs processing.
- The package was collected outside normal operating hours.
- There is a temporary carrier system delay.
If tracking information has not updated for an extended period, please contact us.
Email: billyperezer3@gmail.com
Phone: +45 20 48 73 61
We will review the available information and, where appropriate, contact the relevant shipping provider.
13. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Before completing your purchase, please verify:
- Full recipient name
- Street name
- Building number
- Apartment or unit number
- Postal code
- City
- Country
- Telephone number
- Any additional delivery instructions
An incorrect or incomplete address may result in:
- Delivery delays
- Failed delivery attempts
- Package return
- Additional delivery charges
- Carrier address correction fees
Where permitted by applicable law, additional costs resulting from incorrect information supplied by the customer may be charged to the customer.
14. Address Changes Before Shipment
If you need to change your shipping address after placing an order, please contact us as soon as possible.
Please provide:
- Order number
- Original shipping address
- Correct shipping address
- Customer name
- Email address
If the order has not yet been shipped, we will make reasonable efforts to update the address.
However, we cannot guarantee that every address-change request can be completed before shipment.
15. Address Changes After Shipment
Once an order has been transferred to the shipping carrier, we cannot guarantee that the shipping address can be changed.
Any address modification after shipment may depend on the carrier's policies and available services.
If the carrier permits an address correction, additional charges may apply where permitted by law.
16. Order Cancellation Before Shipment
If you want to cancel your order, please contact us as soon as possible.
Cancellation requests should be sent to:
Email: billyperezer3@gmail.com
Please provide:
- Order number
- Customer name
- Email address
- Reason for cancellation, if applicable
If the order has not entered the shipping process, we will make reasonable efforts to process the cancellation.
17. Cancellation After Shipment
Once an order has been shipped, cancellation may no longer be possible.
If you no longer wish to keep an order after it has been shipped or delivered, you may be able to return the product in accordance with our Return & Refund Policy and any applicable statutory cancellation or withdrawal rights.
Customers should not intentionally refuse delivery solely as a substitute for following the applicable return procedure where a return procedure is available.
18. Customs Clearance
International shipments may need to pass through customs in the destination country.
Customs authorities may inspect shipments or request additional information or documentation.
Customs clearance may result in additional processing time.
Possible reasons for customs delays include:
- Routine customs inspection
- Documentation requirements
- Import restrictions
- Product classification
- Recipient information
- Customs workload
- Local regulations
- Government procedures
Customs decisions are made by the relevant authorities and are outside our direct control.
19. Customer Responsibility for Customs Information
Customers may be required to provide information requested by customs authorities or the shipping carrier.
Failure to provide required information may result in:
- Delayed delivery
- Failed customs clearance
- Return of the shipment
- Additional charges
- Other delivery complications
Customers should cooperate with reasonable customs or carrier requests relating to their shipment.
20. Failed Delivery Attempts
A shipping carrier may make one or more delivery attempts depending on its procedures.
A delivery may fail because:
- No recipient is available.
- The address is incorrect.
- The address is incomplete.
- The recipient refuses delivery.
- The package cannot be safely delivered.
- Local delivery restrictions apply.
- Customs requirements have not been completed.
Where possible, the carrier may provide instructions for:
- Rescheduling delivery
- Collection from a local facility
- Providing additional delivery information
Customers should follow the carrier's instructions promptly.
21. Returned-to-Sender Packages
A package may be returned to the sender if:
- The delivery address is incorrect.
- The address is incomplete.
- The recipient cannot be located.
- The recipient refuses delivery.
- Customs clearance fails.
- Required customs charges are not paid.
- The carrier cannot complete delivery.
- The package remains uncollected.
If a package is returned to us, please contact customer service.
Depending on the reason for the return and applicable law, additional shipping costs may apply if the customer requests the package to be shipped again.
Mandatory consumer rights remain unaffected.
22. Lost Packages
If your order appears to have been lost during transportation, please contact us.
Please provide:
- Order number
- Tracking number
- Customer name
- Delivery address
- Date of purchase
- Description of the issue
We may investigate the shipment with the relevant carrier.
The investigation may include:
- Reviewing tracking information.
- Checking the last recorded shipment location.
- Contacting the carrier.
- Requesting additional delivery information.
- Determining the available resolution.
Where a shipment is confirmed as lost, we will provide an appropriate remedy in accordance with applicable law and the circumstances of the order.
23. Package Marked as Delivered but Not Received
If the carrier's tracking system indicates that your package has been delivered but you have not received it, please first check:
- Your front door.
- Mailroom.
- Reception desk.
- Building management.
- Safe delivery location.
- Household members.
- Neighbors, where appropriate.
You may also contact the carrier using the tracking information provided.
If you still cannot locate the package, contact us as soon as possible.
We will review the available shipment information and assist where possible.
24. Damaged Packages
Please inspect the external packaging when your order arrives.
If the package appears visibly damaged, please take photographs before opening it where reasonably possible.
If the product itself is damaged, please take photographs showing:
- The shipping package
- Shipping label
- Packaging damage
- Product damage
- Any other relevant evidence
Please contact us as soon as possible.
Email: billyperezer3@gmail.com
Please include your order number and photographs or videos of the damage.
We will review the matter and determine the appropriate remedy in accordance with applicable law and our Return & Refund Policy.
25. Incorrect Products
If you receive a product that is different from the product you ordered, please contact us as soon as possible.
Please provide:
- Order number
- Product ordered
- Product received
- Photographs
- Shipping label
- Description of the issue
After reviewing the information, we may provide an appropriate solution, which may include:
- Replacement
- Return instructions
- Refund
- Reshipment
- Another appropriate remedy
26. Missing Products
If an item appears to be missing from your order, please contact us.
Please provide:
- Order number
- Product name
- Quantity ordered
- Quantity received
- Photographs of the package and contents where possible
We will review the order and shipping information and assist with the matter.
27. Defective Products
If a product arrives defective or has a defect covered by applicable statutory consumer rights, please contact us.
Please provide:
- Order number
- Product name
- Description of the defect
- Photographs or videos
- Relevant purchase information
We may request additional information to help us assess the issue.
Depending on the circumstances and applicable law, an appropriate remedy may include:
- Repair
- Replacement
- Refund
- Price reduction
- Other legally applicable remedy
28. Shipping During Public Holidays
Orders may require additional processing or delivery time during public holidays.
Public holidays may affect:
- Warehouse operations
- Carrier pickup schedules
- Customs offices
- Local delivery services
- Banking and payment processing
Orders placed during a public holiday will generally begin processing on the next available business day.
29. Peak Shopping Periods
During periods of unusually high order volume, delivery times may be longer than normal.
Examples include:
- Black Friday
- Cyber Monday
- Christmas
- New Year
- Seasonal promotions
- Major sales campaigns
We will make reasonable efforts to process orders efficiently during these periods.
30. Shipping Restrictions
Certain products may be subject to transportation restrictions depending on their characteristics and the destination country.
Shipping may be restricted because of:
- Carrier requirements
- Customs regulations
- Local laws
- Product restrictions
- Transportation regulations
- Import requirements
If an order cannot legally or practically be shipped to the selected destination, we may contact the customer regarding cancellation, refund, or another available solution.
31. Delivery Confirmation
Depending on the carrier and destination, delivery may be confirmed through:
- Tracking status
- Delivery scan
- Recipient signature
- Photo confirmation
- Electronic delivery confirmation
The specific delivery confirmation method is determined by the shipping carrier.
32. Shipping Communication
We may send shipping-related communications to the email address or telephone number provided during checkout.
These communications may include:
- Order confirmation
- Processing confirmation
- Shipping confirmation
- Tracking information
- Delivery updates
- Delivery issue notifications
- Customer service communications
Customers are responsible for providing accurate contact information and checking their email for important order updates.
33. Contacting Customer Service
For shipping-related questions, please contact us using the following information:
DANFOSS POWER SOLUTIONS HOLDING ApS
Address:
Nordborgvej 81
6430 Nordborg
Sønderborg
Denmark
Email: billyperezer3@gmail.com
Phone: +45 20 48 73 61
Registration Start Date: 04.07.1959
When contacting us about a shipment, please provide your order number and tracking number, if available.
This will help us locate your order and investigate your request more efficiently.
34. Important Shipping Notice
Please remember that the delivery timeframe of 5–13 business days is an estimated timeframe consisting generally of:
3–5 business days for order processing
and
5–8 business days for transportation after shipment.
Actual delivery times may vary depending on the destination, carrier, customs procedures, public holidays, weather, transportation conditions, and other circumstances.
We will make reasonable efforts to keep customers informed and assist with delivery-related issues.
Nothing in this Shipping Policy is intended to exclude, restrict, or waive any consumer rights that cannot legally be excluded or restricted under applicable law.
35. Policy Updates
We may update this Shipping Policy from time to time to reflect:
- Changes in our shipping procedures.
- Changes in logistics providers.
- Changes in shipping destinations.
- Changes in delivery services.
- Changes in applicable laws.
- Changes in customs requirements.
- Improvements to our customer service procedures.
When we make changes, the revised version will be published on this page with an updated "Last Updated" date.
We recommend reviewing this page periodically for the latest information.