Privacy policy

Privacy Policy

Last Updated: August 8, 2026

At DANFOSS POWER SOLUTIONS HOLDING ApS, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, store, disclose, and protect personal information when you visit our website, purchase products, use our services, create an account, or communicate with us.

This Privacy Policy applies to customers, visitors, users, and other individuals who interact with our online store and related services.

We process personal data in accordance with applicable data protection and privacy laws, including, where applicable, the General Data Protection Regulation (EU) 2016/679 ("GDPR") and relevant national data protection legislation.

1. Company Information

Legal Company Name: DANFOSS POWER SOLUTIONS HOLDING ApS
Country of Registration: Denmark
Business Address: Nordborgvej 81
Postal Code: 6430
City: Nordborg
Municipality: Sønderborg
Country: Denmark
Registration Start Date: 04.07.1959

Email: billyperezer3@gmail.com
Phone: +45 20 48 73 61

For applicable data protection purposes, DANFOSS POWER SOLUTIONS HOLDING ApS acts as the data controller for personal information processed through our website and services, except where another party is legally responsible for particular processing activities.

2. Personal Information We Collect

The types of personal information we collect depend on how you interact with our website and services.

We may collect the following categories of information.

2.1 Information You Provide Directly

When you interact with us, you may provide:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Delivery information

  • Account information

  • Order information

  • Customer service communications

  • Reviews and feedback

  • Information submitted through contact forms

  • Information included in return or refund requests

You are generally free to choose what information you provide, except where certain information is necessary to complete an order or provide a requested service.

3. Order and Transaction Information

When you purchase products from our website, we may collect and process information relating to your transaction, including:

  • Order number

  • Products purchased

  • Product quantity

  • Purchase date

  • Purchase history

  • Billing information

  • Shipping information

  • Delivery status

  • Payment confirmation

  • Return information

  • Refund information

  • Exchange requests

  • Customer communications relating to the order

This information is used primarily to process and manage your purchase and provide related customer service.

4. Payment Information

Depending on the payment method used, payment information may include:

  • Payment method

  • Transaction identification information

  • Payment authorization information

  • Payment confirmation

  • Billing information

We generally do not store complete payment card numbers or security codes on our own systems.

Payment transactions may be processed by third-party payment providers. Such providers may collect and process payment information in accordance with their own privacy policies and applicable legal requirements.

5. Technical and Device Information

When you visit or use our website, certain technical information may be collected automatically.

This may include:

  • IP address

  • Browser type

  • Browser version

  • Device type

  • Operating system

  • Screen resolution

  • Language preferences

  • Approximate location derived from technical information

  • Pages visited

  • Website interactions

  • Date and time of access

  • Referring website

  • Session information

  • Device identifiers, where applicable

We may use this information to operate, secure, maintain, and improve our website.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small data files stored on your device that can help websites remember information about your visit.

Depending on their purpose, cookies may be used to:

  • Maintain website functionality

  • Remember shopping cart information

  • Remember preferences

  • Improve website performance

  • Understand website usage

  • Analyze traffic

  • Measure advertising performance

  • Improve customer experience

  • Support security and fraud prevention

Where required by applicable law, we will request your consent before placing non-essential cookies on your device.

You may manage cookies through your browser settings or through available cookie-management tools on our website.

Disabling certain cookies may affect the functionality or availability of some website features.

7. How We Collect Personal Information

We may collect personal information through several methods.

7.1 Direct Interactions

We may collect information when you:

  • Create an account

  • Place an order

  • Complete checkout

  • Contact customer service

  • Submit a contact form

  • Request a return

  • Request a refund

  • Request an exchange

  • Subscribe to communications

  • Submit a review

  • Participate in promotions

  • Communicate with us by email or telephone

7.2 Automated Technologies

We may automatically collect certain technical information through:

  • Cookies

  • Analytics technologies

  • Log files

  • Pixels

  • Similar tracking technologies

7.3 Third-Party Sources

Where permitted by applicable law, we may receive information from third parties, such as:

  • Payment service providers

  • Shipping and logistics companies

  • Fraud prevention providers

  • Analytics providers

  • Advertising providers

  • Ecommerce technology providers

  • Customer service providers

8. How We Use Personal Information

We use personal information only for legitimate business and service purposes and where we have an appropriate legal basis.

We may use personal information for the following purposes.

8.1 Processing Orders

We use information to:

  • Process purchases

  • Confirm orders

  • Process payments

  • Prepare products for shipment

  • Arrange delivery

  • Provide delivery updates

  • Manage returns

  • Process refunds

  • Handle exchanges

  • Maintain transaction records

9. Customer Service

We may use your information to:

  • Respond to questions

  • Provide customer support

  • Investigate complaints

  • Handle returns

  • Process refunds

  • Address delivery problems

  • Resolve product-related issues

  • Communicate regarding your order

Customer service communications may be retained where necessary for legitimate business purposes, legal compliance, or dispute resolution.

10. Improving Our Website and Services

We may analyze information about website usage and customer interactions to:

  • Improve website functionality

  • Improve website navigation

  • Identify technical problems

  • Improve checkout processes

  • Develop products and services

  • Improve customer experience

  • Analyze purchasing trends

  • Improve operational efficiency

Where appropriate, information may be aggregated or otherwise processed so that it does not directly identify individual customers.

11. Marketing Communications

Where permitted by applicable law and, where required, with your consent, we may use your contact information to send:

  • Promotional emails

  • Product information

  • Special offers

  • Discounts

  • New product announcements

  • Service updates

  • Other marketing communications

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the relevant communication or by contacting us.

Unsubscribing from marketing communications does not necessarily stop essential transactional or service communications relating to your orders.

12. Fraud Prevention and Security

We may process personal information to:

  • Verify transactions

  • Detect suspicious activity

  • Prevent fraud

  • Protect our website

  • Protect customer accounts

  • Prevent unauthorized transactions

  • Investigate security incidents

  • Protect our business and customers

Where appropriate, we may share relevant information with payment providers, fraud prevention services, financial institutions, law enforcement authorities, or other relevant parties.

13. Legal Obligations

We may process and retain personal information when necessary to:

  • Comply with applicable laws

  • Meet accounting requirements

  • Meet tax obligations

  • Maintain legally required records

  • Respond to lawful requests

  • Comply with court orders

  • Protect our legal rights

  • Establish or defend legal claims

  • Prevent illegal activity

14. Legal Basis for Processing Under GDPR

Where GDPR applies, we process personal data based on one or more lawful grounds.

14.1 Performance of a Contract

We may process information when necessary to:

  • Process an order

  • Deliver purchased products

  • Process payments

  • Manage returns and refunds

  • Provide customer support

  • Perform other contractual obligations

14.2 Legal Obligations

We may process personal data when required to comply with applicable legal obligations, including tax, accounting, consumer protection, and regulatory requirements.

14.3 Legitimate Interests

We may process information where necessary for our legitimate interests, provided that these interests do not override your fundamental rights and freedoms.

Examples may include:

  • Website security

  • Fraud prevention

  • Business administration

  • Service improvement

  • Customer support

  • Network and information security

  • Protecting legal rights

  • Managing disputes

14.4 Consent

Where consent is required by law, we will process personal data based on your consent.

You may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

15. Sharing Personal Information

We do not sell personal information.

However, we may disclose personal information to trusted third parties where reasonably necessary to operate our business, provide services, process transactions, or comply with legal obligations.

These parties may include:

15.1 Payment Providers

Payment processors may process information necessary to authorize and complete transactions.

15.2 Shipping and Logistics Providers

We may provide information such as:

  • Name

  • Shipping address

  • Telephone number

  • Order information

where necessary to deliver your order.

15.3 Website and Hosting Providers

Technology providers may process information necessary to host, maintain, secure, and operate our website.

15.4 Analytics Providers

We may use analytics providers to understand website traffic, customer interactions, and website performance.

15.5 Customer Service Providers

Certain service providers may assist us with customer communications and order support.

15.6 Professional Advisors

Where appropriate, information may be shared with professional advisors such as legal, accounting, auditing, or compliance professionals.

15.7 Government and Legal Authorities

We may disclose information when required or permitted by law, including in response to:

  • Court orders

  • Legal proceedings

  • Government requests

  • Law enforcement requests

  • Regulatory requirements

16. Shopify and Third-Party Ecommerce Services

Our online store may use Shopify and other third-party ecommerce technologies to provide website infrastructure, checkout functionality, payment processing, analytics, security, and other ecommerce services.

These providers may process personal information in accordance with their own privacy policies, contractual obligations, and applicable data protection laws.

Third-party services may also include payment providers, shipping providers, analytics services, advertising technologies, fraud prevention services, and customer communication tools.

17. International Data Transfers

Some service providers used in connection with our website or business operations may process personal information outside Denmark or the European Economic Area.

Where personal information is transferred outside the EEA, we will use appropriate safeguards where required by applicable law.

Such safeguards may include:

  • Adequacy decisions

  • Standard Contractual Clauses

  • Appropriate contractual protections

  • Other legally recognized transfer mechanisms

The specific safeguards used may depend on the service provider and applicable legal requirements.

18. Data Security

We take reasonable technical and organizational measures to protect personal information against:

  • Unauthorized access

  • Unauthorized disclosure

  • Accidental loss

  • Destruction

  • Misuse

  • Alteration

  • Unauthorized processing

Security measures may include access controls, authentication procedures, technical safeguards, monitoring, and appropriate organizational controls.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable measures to protect personal information, we cannot guarantee absolute security.

19. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

  • The purpose for which the information was collected

  • The nature of the information

  • The existence of an ongoing customer relationship

  • Accounting and tax requirements

  • Legal obligations

  • Dispute resolution

  • Fraud prevention

  • Legal claims

When personal information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.

20. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include:

20.1 Right of Access

You may request confirmation of whether we process your personal information and, where applicable, request a copy of that information.

20.2 Right to Rectification

You may request correction of inaccurate or incomplete personal information.

20.3 Right to Erasure

You may request deletion of personal information where the legal requirements for deletion are satisfied.

This right is not absolute and certain information may need to be retained because of legal obligations or other lawful grounds.

20.4 Right to Restriction

You may request restriction of processing in certain circumstances.

20.5 Right to Object

You may object to certain processing activities where applicable under data protection law.

You may also object to direct marketing at any time.

20.6 Right to Data Portability

Where applicable, you may request personal information provided by you in a structured, commonly used, and machine-readable format.

20.7 Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time.

Withdrawal does not affect the legality of processing conducted before consent was withdrawn.

21. How to Exercise Your Privacy Rights

To exercise your privacy rights, please contact us:

DANFOSS POWER SOLUTIONS HOLDING ApS
Nordborgvej 81
6430 Nordborg
Sønderborg
Denmark

Email: billyperezer3@gmail.com
Phone: +45 20 48 73 61

To help us process your request, please provide sufficient information to identify you and describe the nature of your request.

We may need to verify your identity before fulfilling certain requests to prevent unauthorized access to personal information.

22. Response to Privacy Requests

We will review and respond to valid privacy requests within the period required by applicable law.

If a request is particularly complex or if we receive multiple requests, the applicable legal framework may allow additional time.

If we are unable to fulfill your request, we will explain the reason where required by law.

23. Children's Privacy

Our website and services are not intended for children who are not legally permitted to use such services without appropriate supervision or authorization.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where collection was not permitted, please contact us.

We will review the situation and take appropriate action where required.

24. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, services, or platforms.

These third-party services operate independently from us and may have their own privacy policies and terms.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

25. Third-Party Marketing and Analytics

Where used, third-party analytics and advertising providers may collect information about website interactions through cookies, pixels, tags, or similar technologies.

These technologies may be used to:

  • Measure website traffic

  • Analyze customer behavior

  • Measure advertising performance

  • Improve marketing campaigns

  • Personalize advertising where legally permitted

Where required, we will obtain appropriate consent before using non-essential tracking technologies.

You may be able to manage certain tracking technologies through our cookie settings or your browser settings.

26. Do Not Track Signals

Some web browsers may provide "Do Not Track" signals or similar privacy preferences.

Because there is currently no universally accepted technical standard for responding to all such signals, our website may not respond to every browser-based Do Not Track signal unless required by applicable law.

27. Data Breaches and Security Incidents

If we become aware of a personal data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain, and remediate the incident.

Where legally required, we may notify relevant supervisory authorities and affected individuals.

28. Complaints

If you believe that your personal information has been processed unlawfully, you may contact us first so that we can review your concerns.

You may also have the right to lodge a complaint with the competent data protection supervisory authority in accordance with applicable law.

For individuals in the European Economic Area, the relevant supervisory authority may depend on your country of residence, place of work, or the location of the alleged infringement.

29. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our business practices

  • Changes in our website or services

  • Changes in applicable laws

  • Changes in technology

  • Changes in our data processing activities

  • Improvements to our privacy practices

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

We encourage visitors and customers to review this page periodically to remain informed about how personal information is handled.

30. Contact Us

If you have questions regarding this Privacy Policy, our data processing practices, or your privacy rights, please contact us.

DANFOSS POWER SOLUTIONS HOLDING ApS

Address:
Nordborgvej 81
6430 Nordborg
Sønderborg
Denmark

Email: billyperezer3@gmail.com
Phone: +45 20 48 73 61

For applicable data protection purposes, DANFOSS POWER SOLUTIONS HOLDING ApS is responsible for managing personal information processed through our website and services, subject to the responsibilities of third-party service providers and other data controllers where applicable.

End of Privacy Policy