Refund policy
Return & Refund Policy
Last Updated: August 8, 2026
At DANFOSS POWER SOLUTIONS HOLDING ApS, we value our customers and strive to provide a clear, fair, and transparent shopping experience. This Return & Refund Policy explains the conditions and procedures applicable to returns, exchanges, cancellations, refunds, defective products, damaged products, and other order-related issues.
By placing an order through our online store, you acknowledge that you have read and understood this Return & Refund Policy.
This policy is intended to supplement, and not limit, any mandatory consumer rights that may apply under applicable Danish, European Union, or other applicable consumer protection laws.
1. Company Information
Legal Company Name: DANFOSS POWER SOLUTIONS HOLDING ApS
Country: Denmark
Business Address: Nordborgvej 81
Postal Code: 6430
City: Nordborg
Municipality: Sønderborg
Country: Denmark
Registration Start Date: 04.07.1959
Customer Service Email: billyperezer3@gmail.com
Customer Service Phone: +45 20 48 73 61
For questions concerning returns, refunds, cancellations, exchanges, damaged goods, or other order-related matters, customers may contact us using the contact details above.
2. General Return Policy
We offer a voluntary 30-day return policy for eligible purchases.
You may request a return within 30 calendar days from the date your order was delivered, provided that the product satisfies the return conditions described in this policy.
The 30-day return period begins on the date shown by the applicable shipping carrier's delivery records.
If multiple products from the same order are delivered separately, the applicable return period may be calculated from the date the relevant product was delivered.
Return requests submitted after the applicable return period may be rejected unless a longer period is required by applicable law.
Nothing in this policy limits any mandatory statutory consumer rights.
3. Conditions for Voluntary Returns
For a voluntary return under our 30-day return policy, the following conditions generally apply:
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The product must be returned within the applicable return period.
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The product should be in the same condition in which it was received.
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The product should not have been unnecessarily used, damaged, altered, or modified.
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Where applicable, original labels and tags should remain attached.
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The original packaging should be included where reasonably possible.
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All accessories, manuals, documentation, components, and other items supplied with the product should be included.
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Proof of purchase, such as an order number, receipt, or order confirmation, must be provided.
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The product must not be damaged as a result of improper use, misuse, accident, unauthorized modification, or failure to follow the product instructions.
A return may be subject to inspection after it is received.
If the returned product does not satisfy the applicable return requirements, we may contact the customer before processing the refund.
Where permitted by applicable law, the amount of a refund may be adjusted to reflect any loss in value caused by handling beyond what is reasonably necessary to establish the nature, characteristics, and functioning of the product.
4. How to Request a Return
Before sending a product back, please contact our customer service team.
Email: billyperezer3@gmail.com
Phone: +45 20 48 73 61
Please provide the following information:
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Order number
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Customer name
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Product name
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Date of purchase
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Date of delivery
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Reason for return
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Description of the issue, if applicable
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Photographs or videos, where relevant
For defective, damaged, or incorrect products, photographs or videos may help us evaluate the issue and provide a faster resolution.
After reviewing your request, we will provide the applicable return instructions.
Please do not send a return to an address different from the return instructions provided by our customer service team.
5. Return Address
Unless otherwise instructed by our customer service team, approved returns may be sent to:
DANFOSS POWER SOLUTIONS HOLDING ApS
Nordborgvej 81
6430 Nordborg
Sønderborg
Denmark
Customers should retain the shipping receipt and tracking information until the return has been received and processed.
The customer is responsible for ensuring that the returned package is properly packaged and securely shipped.
6. Return Shipping Costs
For voluntary returns where the customer simply changes their mind or no longer wants the product, the customer may be responsible for reasonable return shipping costs, where permitted by applicable law.
Return shipping costs may be covered by us when:
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The wrong product was delivered.
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The product arrived damaged.
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The product is defective.
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The product does not correspond with the order.
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We have specifically agreed to cover the return shipping cost.
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Applicable law requires us to cover the return shipping cost.
If the customer is responsible for return shipping, we recommend using a shipping service that provides tracking and proof of delivery.
We are not responsible for return packages that are lost, stolen, or damaged during return shipment when the customer is responsible for arranging the return.
7. Damaged Products
Customers should inspect their order as soon as reasonably possible after delivery.
If your package or product arrives visibly damaged, please contact us promptly.
Please provide:
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Order number
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Description of the damage
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Photographs of the outer packaging
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Photographs of the product
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Photographs or videos showing the damage, where appropriate
We will review the information and determine the appropriate resolution.
Depending on the circumstances, the resolution may include:
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Replacement of the affected product
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Repair
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Partial refund
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Full refund
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Other remedy required under applicable law
Customers should not dispose of severely damaged packaging before receiving further instructions if the shipping damage may need to be investigated.
8. Defective Products
If you believe that a product is defective or does not function as reasonably expected, please contact us as soon as possible.
Please provide:
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Order number
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Product name
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Description of the defect
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Date the issue was discovered
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Photographs or videos, where applicable
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Any relevant information regarding the use of the product
We may request additional information or documentation to determine the nature of the problem.
Depending on the circumstances and applicable law, we may provide an appropriate remedy, which may include:
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Repair
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Replacement
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Price reduction
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Refund
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Other statutory remedy
This section does not limit any mandatory statutory warranty or conformity rights available to consumers under applicable law.
9. Incorrect Products
If you receive an item that is different from the item you ordered, please contact us before using or returning the product.
Please provide:
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Order number
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Product ordered
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Product received
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Photographs of the product and packaging
After verification, we will provide instructions for returning the incorrect item and, where appropriate, arrange for the correct product to be supplied or provide another applicable remedy.
Where the incorrect product was sent due to our error, we will not require the customer to bear reasonable return shipping costs where applicable law requires otherwise.
10. European Union 14-Day Right of Withdrawal
For consumers located within the European Union, applicable consumer protection laws may provide a statutory 14-day right of withdrawal for distance contracts.
Where this statutory right applies, the consumer generally has the right to withdraw from the purchase without giving a reason within 14 days from the date on which the consumer, or a third party designated by the consumer, takes physical possession of the goods.
If an order consists of multiple goods delivered separately, the withdrawal period may be calculated according to the applicable legal requirements.
To exercise the right of withdrawal, the consumer must communicate their decision to withdraw before the applicable withdrawal period expires.
You may contact us using:
Email: billyperezer3@gmail.com
Phone: +45 20 48 73 61
A withdrawal request should clearly identify the order and the products concerned.
11. Returning Products After Exercising the Right of Withdrawal
If you exercise a statutory right of withdrawal, you must generally send the goods back without undue delay and, in any event, within the period required by applicable law.
Unless applicable law provides otherwise, the customer may be responsible for the direct cost of returning the goods.
Products should be handled only to the extent necessary to establish their nature, characteristics, and functioning.
If a product has been handled beyond what is reasonably necessary and its value has consequently decreased, applicable law may permit a corresponding deduction from the refund.
This provision does not affect mandatory consumer rights.
12. Exceptions to the Right of Withdrawal
The statutory right of withdrawal does not apply to every type of product or transaction.
Depending on the circumstances, applicable law may provide exceptions for certain products or services, including but not limited to products:
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Made according to the customer's specifications or clearly personalized.
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That are liable to deteriorate or expire rapidly.
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That are sealed for health protection or hygiene reasons and have been unsealed after delivery.
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That become inseparably mixed with other goods after delivery.
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For which applicable law otherwise provides an exception to the right of withdrawal.
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Subject to other statutory exceptions under applicable consumer protection legislation.
Where a statutory exception applies, the customer will be informed where required by law.
13. Refund Eligibility
Once a returned product has been received, we may inspect it to determine whether the applicable return requirements have been satisfied.
If the return is approved, the refund will generally be processed using the original payment method.
The refund may include the amount required by applicable law.
For statutory withdrawals, applicable law may require reimbursement of certain standard delivery charges. Additional charges resulting from the customer's choice of a more expensive delivery method may not necessarily be refundable where permitted by law.
For voluntary returns outside mandatory statutory rights, the amount refunded may depend on the applicable return conditions.
14. Refund Processing Time
After an approved return has been received and processed, refunds are generally initiated within 10 business days, unless a different period is required by applicable law.
The actual time for the funds to appear in the customer's account may depend on:
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The customer's bank
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Credit card issuer
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Payment service provider
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Payment method
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Banking processing times
We cannot control processing times imposed by third-party financial institutions.
If you have not received an approved refund after a reasonable processing period, please contact us.
Email: billyperezer3@gmail.com
Phone: +45 20 48 73 61
15. Refunds for Cancelled Orders
If an order is cancelled before shipment, we will generally attempt to refund the applicable amount to the original payment method.
If an order has already been shipped, the customer may need to follow the applicable return procedure instead of treating the order as a pre-shipment cancellation.
Where a statutory cancellation or withdrawal right applies, the applicable legal requirements will prevail.
16. Partial Refunds
In certain circumstances, a partial refund may be offered where permitted by applicable law.
Examples may include:
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A product has minor cosmetic damage but remains usable.
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A component or accessory is missing.
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The customer agrees to retain a product subject to a price adjustment.
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A partial refund is otherwise appropriate under the circumstances.
Any partial refund offered will be communicated to the customer before processing where appropriate.
17. Exchanges
If you wish to exchange a product for a different product, size, specification, or model, please contact customer service.
Depending on stock availability and the circumstances, we may recommend:
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Returning the original product.
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Receiving the applicable refund.
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Placing a new order for the desired product.
This process may allow the replacement order to be processed independently of the original return.
If the requested replacement is unavailable, we may provide another applicable remedy.
18. Sale Items and Promotional Products
Products purchased during a promotion, discount campaign, clearance event, or sale may still be subject to applicable statutory consumer rights.
Unless otherwise required by law, promotional pricing does not remove or reduce mandatory consumer rights.
Any additional voluntary return restrictions applicable to promotional products will be communicated at the time of purchase.
19. Gift Cards
Gift cards may be subject to separate terms and conditions.
Unless applicable law requires otherwise, gift cards are not eligible for return simply because the purchaser changes their mind after purchase.
If a gift card is defective or cannot be used due to an error attributable to us, please contact customer service.
20. Non-Returnable Products
Where permitted by applicable law, certain products may not be eligible for voluntary return, including:
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Perishable goods
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Products that deteriorate rapidly
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Personalized or custom-made products
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Certain sealed hygiene or personal-care products after the seal has been opened
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Products that cannot reasonably be returned due to their nature
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Certain hazardous materials
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Certain flammable materials
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Products subject to statutory return exceptions
This list is not exhaustive.
Mandatory statutory consumer rights remain unaffected.
21. Unauthorized Returns
Customers should contact us before returning a product.
A package sent without the required order information or without following the applicable return instructions may take longer to process.
Where permitted by law, we may be unable to identify or process an unauthorized return if the customer does not provide sufficient information to identify the order.
Customers should always retain proof of shipment and tracking information.
22. Lost Return Packages
When the customer is responsible for arranging the return shipment, we strongly recommend using a tracked delivery service.
The customer should retain:
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Shipping receipt
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Tracking number
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Proof of delivery
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Photographs of the packaged return, where appropriate
If a return package is lost before reaching us, the customer may need to contact the shipping carrier to initiate an investigation or claim, subject to applicable law.
23. Refunds for Missing or Incomplete Returns
If only part of an order is returned, the refund will generally relate only to the products that have been validly returned, unless applicable law requires otherwise.
If accessories, components, documentation, or other items originally supplied with the product are missing, the refund may be adjusted where permitted by applicable law to reflect any resulting loss in value.
This provision does not limit mandatory consumer rights.
24. Fraudulent or Abusive Return Activity
We reserve the right to investigate return requests that appear fraudulent, abusive, or inconsistent with normal consumer use.
Examples may include:
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Repeated returns involving significant unexplained damage.
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Returning a different product from the one purchased.
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Providing false or misleading information.
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Attempting to obtain multiple refunds for the same order.
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Other conduct reasonably indicating fraudulent activity.
Any action taken under this section will remain subject to applicable law and mandatory consumer rights.
25. Order Cancellation Before Shipment
If you wish to cancel an order before it has been shipped, please contact us as soon as possible.
We will make reasonable efforts to stop the order before shipment.
However, once an order has entered the shipping process, cancellation may no longer be possible before delivery.
In such circumstances, the customer may need to follow the applicable return or statutory withdrawal procedure.
26. Payment Method for Refunds
Refunds will normally be issued to the same payment method used for the original purchase.
We generally cannot transfer a refund to a different payment method unless required or permitted by applicable law or agreed with the customer.
If the original payment method is no longer available, please contact customer service so that we can determine an appropriate solution.
27. Refunds for Shipping Charges
For voluntary returns, original shipping charges may not be refundable unless otherwise stated or required by applicable law.
For statutory withdrawals, reimbursement of standard delivery charges may be required by applicable law.
Where the customer selected a more expensive delivery option than the least expensive standard delivery method offered, the additional amount may not be refundable where permitted by law.
28. Taxes and Duties
For orders involving applicable taxes, duties, customs charges, or other government-imposed fees, the treatment of such charges upon return or refund may depend on the applicable jurisdiction and payment method.
Customers may be responsible for certain non-refundable government charges where permitted by law.
Mandatory statutory consumer rights remain unaffected.
29. Customer Responsibilities
Customers are responsible for:
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Providing accurate order and contact information.
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Following the return instructions provided by customer service.
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Packaging returned products appropriately.
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Returning all relevant components and accessories where applicable.
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Providing accurate information regarding the reason for the return.
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Retaining proof of return shipment when appropriate.
Failure to follow return instructions may delay the processing of a return.
30. Our Responsibilities
We will make reasonable efforts to:
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Process return requests in a timely manner.
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Provide clear return instructions.
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Inspect returned products when necessary.
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Process approved refunds within the applicable processing period.
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Provide appropriate remedies for defective, damaged, or incorrect products.
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Comply with applicable mandatory consumer protection laws.
31. Statutory Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict, or replace any consumer rights that cannot legally be excluded or restricted.
If mandatory Danish, European Union, or other applicable consumer protection legislation provides you with rights that differ from this policy, the mandatory legal requirements will prevail.
32. Changes to This Return & Refund Policy
We may update this Return & Refund Policy from time to time to reflect changes in our business practices, services, legal requirements, or consumer protection regulations.
The latest version will be published on our website and will indicate the date on which it was last updated.
The version applicable to an order will generally be determined according to applicable law and the circumstances of the purchase.
33. Contact Information
If you have questions about returns, refunds, exchanges, cancellations, damaged products, defective products, or other order-related issues, please contact us.
DANFOSS POWER SOLUTIONS HOLDING ApS
Address:
Nordborgvej 81
6430 Nordborg
Sønderborg
Denmark
Email: billyperezer3@gmail.com
Phone: +45 20 48 73 61
When contacting customer service regarding an order, please include your order number so that we can assist you as efficiently as possible.
End of Return & Refund Policy